The Internal Revenue Service: How to torture the public, Part 1:

26 calls to the IRS to resolve a simple problem...owe my wife and I $835.10 from 12/31/19. Pandemic mail lost and found. Does anyone care? Still an issue today. No communication, no coordination of effort, no consideration for the taxpayer; "customer." Same envelope had check and 1040-X, only 1040-X finally posted by IRS. Single column ledgers are ancient. I called at least 24 times, cannot resolve(?) OMG. 1) We are not customers, we are taxpayers! 2) Give them better hardware and software enabling them to solve problems. 3) HIRE ACCOUNTANTS as a prerequisite to be able to represent the IRS.